We are sure that you will love your purchase from Thomas Sires – but if for any reason you do not, please see below for our online return policy:
Refunds will ONLY be issued for full priced items. Products must be unused, unwashed, and are returned in the original packaging and in original condition.
Returns must be postmarked within 14 days of the original ship date for a full refund or exchange (minus the shipping charges).
Sale items may be exchanged or returned for store credit ONLY.
Items marked Final Sale are FINAL SALE.
Products shipped to customers outside of the US are all FINAL SALE.
We do not accept returns or exchanges on apothecary items, eyewear, books, magazines or lingerie.
Please email us at Orders@thomassires.com for a return authorization. Please include your order number and an explanation for the return.
Returns should be shipped to:
243 Elizabeth Street
New York, NY 10012
Returns can also be made in store at Thomas Sires but must be accompanied by a return authorization.
Thomas Sires charges state, local and county taxes on all transactions as required by law.
Complimentary domestic ground shipping on all orders over $100.
Thomas Sires processes and ships domestic online orders Monday through Friday (excluding Federal Holidays).
Orders placed before 2pm EST will be processed within 1-2 business days pending availability and credit verification.
Orders placed on Saturday and Sunday, along with on federal holidays, will be processed and shipped the following business day.
To inquire about Saturday delivery options, please contact us before placing your order.
Domestic shipments are sent via USPS for a flat rate of $10 on all orders under $100.
An 8.875% sales tax must be charged for orders shipping within New York state.
Thomas Sires is happy to ship internationally to all applicable countries listed below.
We ship internationally with Fed Ex and USPS for a flat rate of $35.
International customers are responsible for all customs duties and fees- these are payable by recipient upon delivery.
All international sales are FINAL SALE. Please contact us at firstname.lastname@example.org prior to placing an order, so we can assist with any product questions.